Celebrating Home Direct sells decorating accessories and handmade candles direct to consumers across the country. For years, they had built a business on a different model entirely.
They were done with that model. Direct-to-consumer was the future. The problem was the infrastructure they had built over the years was wired for the old way of doing business, not the new one.
Six systems held the operation together. A proprietary item management platform. A warehouse management system called Fascor. An eCommerce platform called Zoyto. Their main operational database. Microsoft Dynamics GP for accounting. ACCPAC for additional financials. Every one of them talked to the others through custom file transfers, scheduled syncs, and direct database writes. Change one thing, break something else. Add a new product, touch four systems. Ship an order, trigger a chain of SFTP uploads and response files across three platforms.
None of it was built for where they were going.
They had been a Dynamics GP customer of Inscio’s for years. They knew what we could do. When they decided to rebuild the business around direct-to-consumer, they called us first.
You can’t patch your way into a new business model.
That was the core insight. The goal wasn’t to modernize what they had. It was to replace it entirely with a single platform built for the business they were becoming: one that sold direct, shipped direct, and knew every customer by name.
We implemented NetSuite across the full operation in a single project. Financials replaced Dynamics GP and ACCPAC. SuiteCommerce replaced Zoyto with a fully integrated eCommerce storefront connected directly to inventory and order management. NetSuite WMS replaced Fascor, with barcode scanning, directed pick and putaway, and lot tracking for the candle manufacturing operation. CRM replaced the fragmented customer record that had lived across three systems. Work orders and assemblies handled the light manufacturing side of the business.
Every system. One platform. One database. One place to add a product, manage a customer, ship an order.
Phase one went live in 90 days. The full implementation, including the eCommerce buildout and WMS configuration, was complete in under six months.
The math was straightforward.
When you add up the licensing, maintenance, hosting, and custom integration work holding six systems together, the number is significant. Celebrating Home had been carrying roughly $1 million in total technology cost for a stack that wasn’t serving the business they wanted to run.
The total investment in NetSuite, including licensing and Inscio’s implementation services, came in under $150,000.
That’s not a rounding error. That’s what happens when you stop paying to maintain complexity and start investing in simplicity.
Built for the business they were building.
On the old stack, adding a new SKU meant touching multiple systems and hoping the file transfers ran cleanly. On NetSuite, it’s one record. Inventory updates instantly. The web store reflects it. The warehouse knows about it. The financials capture it.
That’s the difference between a system you manage around and a system that runs your business. Celebrating Home stopped managing around it.
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